Refund policy

Return and Refund Policy

Tominox aims to provide a smooth and transparent shopping experience. Indian e-commerce sellers are expected to display a clear return, refund, and cancellation policy, including the return window, eligible reasons, non-returnable items, refund timelines, and contact details tools.tradesala.

Return Eligibility

  • Returns must be requested within 7 days from the date of delivery tools.tradesala.

  • Items are eligible for return only if they are received damaged, defective, incorrect, or significantly different from the product ordered.

  • To be eligible, the product must be unused, in its original packaging, and returned with all tags, manuals, accessories, and invoice, where applicable.

Non-Returnable Items

  • Products that show signs of use, damage caused after delivery, or missing original packaging may not qualify for return tools.tradesala.

  • Customized, personalized, clearance, or final-sale items may not be eligible for return tools.tradesala.

  • Any item returned after the return window may be declined tools.tradesala.

Return Process

  1. Email support.tominox@outlook.com or contact +91 9856472355 within 7 days of delivery.

  2. Share the order number, reason for return, and clear photos or an unboxing video if the item is damaged, defective, or incorrect.

  3. Once the request is reviewed and approved, return instructions or pickup details will be shared.

  4. Items sent back without approval may not be accepted.

Refunds

  • If the return is approved after inspection, the refund will be processed to the original payment method.

  • Refunds to card, UPI, or original payment source generally take 5 to 7 business days after approval, while bank transfers may take 3 to 5 business days depending on the payment provider and bank processing timelines tools.tradesala.

  • If the return is due to a wrong item, defective item, or damaged delivery, return shipping costs will be borne by Tominox; if the return is for any other approved reason, return shipping charges may be deducted or borne by the customer if disclosed in advance tools.tradesala.

Cancellations

  • Orders may be canceled only before dispatch.

  • Once an order has been shipped, cancellation may not be possible, and the customer may need to follow the return process after delivery.